{"id":26767,"date":"2019-08-26T13:08:56","date_gmt":"2019-08-26T17:08:56","guid":{"rendered":"https:\/\/mindfulartstudio.com\/?page_id=26767"},"modified":"2026-08-24T15:18:05","modified_gmt":"2026-08-24T19:18:05","slug":"support","status":"publish","type":"page","link":"https:\/\/mindfulartstudio.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ background_image=”https:\/\/mindfulartstudio.com\/wp-content\/uploads\/2019\/08\/mas-purple.jpg” custom_padding=”150px|0px|0|0px|false|false” custom_padding_tablet=”138px|||” custom_padding_phone=”” custom_css_main_element=”border: solid 20px #ffffff” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”56px|0px|26px|0px|false|false” custom_padding_tablet=”45px|0px|2px|0px|false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ header_text_align=”center” header_font_size=”80px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Support<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ max_width=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ text_font=”||||||||” header_font_size=”87px” text_orientation=”center” custom_margin=”||129px|||” text_text_align=”center” global_colors_info=”{}”]<\/p>\n

Most of your questions, answered immediately<\/strong><\/h2>\n

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Password, Username, and Login Issues<\/strong><\/span><\/h3>\n

[\/et_pb_text][et_pb_toggle title=”I can’t find my username and\/or password” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

For your classes in The Gathering<\/a>, your username is always your email address. As for your password, if you forgot it, you can click “Forgot Your Password” on the sign in page to reset it.\u00a0<\/p>\n

*Please note: if you are a long-time member of Mindful Art Studio and want to access your Dashboard on our website, you may do so until January 2027. If you have misplaced your username, please email us at hello@mindfulartstudio.com<\/em><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I can’t remember my password” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

You can reset your password on the Login page<\/a>.<\/p>\n

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[\/et_pb_toggle][et_pb_toggle title=”I need to change my email address \/ password ” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

To change your email address, you’ll want to follow these steps:<\/p>\n

–Sign in to your account<\/a>
-Click the Circle on the top right of the desktop
-Click “Authentication<\/strong>“
-Remove the email address and add the one you’d like to use. Make sure to click “Save Changes”<\/strong>\u00a0
-Please note: You do have to have access to your old email address to add a new one.\u00a0<\/p>\n

If you need to change your password, please press “Forgot Your Password” on the sign in page and look for an email from “no-reply@notification.circle.so<\/a>” (please check your spam folder if you cannot find it!)\u00a0<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I create an account?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

To create an account, please follow this link.<\/a><\/p>\n

Registering for a class (paid or free) here at MINDFUL ART STUDIO\u00ae will automatically put you on the mailing list. Our newsletters go out on Mondays.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I register? How to I enroll in a class (paid or free)?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

You can find all available classes in the Shop<\/a>. Once you find the class you’d like, click the purchase link and you’ll be taken to The Gathering on Circle<\/a> to complete your enrollment. You’ll be prompted to log in or create a Circle account if you don’t already have one.<\/p>\n

Once enrolled, you’ll find all your classes under “Courses<\/a>” in The Gathering.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I’m on your mailing list, why doesn’t your site recognize my email address? ” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.0″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

This is a great question. When you sign up for a class in the shop on my site, whether it’s free or paid, it automatically puts you on my email list.<\/p>\n

However, if you just sign up to be on my newsletter, or to be notified about certain activities, such as Slow Drawing Workshops, it puts you on my mailing list, but does not create a user on my site. In order to create an account on my site, you must sign up for a class, free or paid, through my shop.<\/p>\n

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Coupons and Payment<\/strong><\/span><\/h3>\n

[\/et_pb_text][et_pb_toggle title=”Where do I put in my coupon code? Why isn’t my coupon code working?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

You can enter your coupon code where it says “Coupon Code” and then press “Apply”. It looks like this:<\/p>\n

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Accessing Your Classes on Mindful Art Studio\u00ae<\/strong><\/span><\/h3>\n

[\/et_pb_text][et_pb_toggle title=”Where are my classes?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ hover_enabled=”0″ border_color_all=”#f0f3f6″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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You’ll <\/span>find all your classes in <\/span>The Gathering on Circle<\/span><\/span><\/a>. Once you log <\/span>in, click on <\/span>“<\/span>Courses<\/span><\/span><\/a>” to find everything <\/span>you’ve purchased.<\/span><\/p>\n<\/div>\n

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Please note: If you purchased classes before June 2026, some of your classes may have transferred and some, you may need to download. Please email us at hello@mindfulartstudio.com<\/a> for support.<\/span><\/em><\/p>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”I purchased a class, and I can’t see it in my dashboard.” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ disabled_on=”on|on|on” module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ hover_enabled=”0″ border_color_all=”#f0f3f6″ disabled=”on” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Before reaching out to me, please try logging in with one of your other email addresses, this is often the issue. If you cannot log in with any of your emails, please send me an email and I can help you. If you send through proof of purchase of the class (either a PayPal receipt or the class password) then I can help you quicker!<\/p>\n

Another thing that sometimes happens is folks think that they completed purchase, but they haven’t.\u00a0 When purchase is complete, my store will take you to a new screen with a link to your class. You will also recieve an email. Please double check to be sure the sale went through. If you still aren’t sure,\u00a0 you can check your credit card to see if payment is pending.<\/p>\n

This will always give you the most immediate answer to your question – much faster than waiting for me .<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How long do I have access to my classes? ” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ hover_enabled=”0″ border_color_all=”#f0f3f6″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

As long as I have a website,\u00a0 you have access to your class. PDFs are available for download. Videos can be viewed in the Courses section in The Gathering<\/a> at your convenience.\u00a0<\/p>\n

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Gift Cards<\/strong><\/span><\/h3>\n

[\/et_pb_text][et_pb_toggle title=”Do you have gift cards? Can I buy someone a class as a gift? ” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

We no longer offer gift cards, but we hope to offer them again in the future!<\/p>\n

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Slow Drawing<\/strong><\/span><\/h3>\n

[\/et_pb_text][et_pb_toggle title=”Where do I find the Slow Drawing Party Replay? ” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.0″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

The replays of my weekly Wednesday Slow Drawing Parties are a benefit of being on my mailing list. If you get my emails, you’ll find all the Slow Drawing Party information, including the replay link, near the bottom of the email.<\/p>\n

If you would like to join us for slow drawing you can <\/b>sign up here<\/span><\/a>. Once you sign up and confirm your subscription, you will get a direct link to the latest slow drawing workshops and replays.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Where can I access Slow Drawing Workshop replays?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.25.2″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

All of our Slow Drawing Patterns since May 2023 (over 40 videos) can now be accessed in our membership community, The Gathering. You can learn more about our membership HERE!\u00a0<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I’d like to teach your slow drawing patterns and get paid for it. Is this okay?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.0″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

No. Thanks so much for asking. Please don\u2019t present my material- it\u2019s the hard work I\u2019ve done coming up with each pattern itself and the overall approach. You are welcome to share about slow drawing with friends and spread the slow drawing love. But getting paid for it is not okay. This is how I make my living as an artist. Thanks so much for understanding.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Where do I find your book, Draw Yourself Calm?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.0″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

You can find my book, Draw Yourself Calm through most booksellers. Check out my Draw Yourself Calm page<\/a> for country specific links. If you don’t find the link for your country, the easiest thing to do is to Google booksellers + your country and then search at one of those book sellers. Cheers!<\/p>\n

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The Gathering Membership<\/strong><\/span><\/h3>\n

[\/et_pb_text][et_pb_toggle title=”I need help with my Gathering membership” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.0″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

If you are a Gathering member, please log in and click on the menu item on the left called: <\/span>Navigating The Gathering, How to cancel, Notification settings, and much more. <\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I cancel my Extend or Gather membership?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.6″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

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  1. **Please use the Circle website<\/a> to cancel, the app and mobile version do not have this option. Cancellations need to be done on the Circle website.<\/li>\n
  2. Click the\u00a0<\/span>Edit Profile<\/strong>\u00a0<\/span>option on your profile icon in the upper left-hand corner<\/li>\n
  3. Click the\u00a0<\/span>Billing<\/strong>\u00a0<\/span>tab at the top of the page<\/li>\n
  4. Click the\u00a0<\/span>More actions (three dots)<\/strong>\u00a0icon next to the subscription and select<\/span>\u00a0<\/span>Cancel<\/strong>.<\/span><\/li>\n
  5. Click\u00a0<\/span>Confirm cancelation<\/strong>.<\/li>\n<\/ol>\n

    You can cancel your active subscription anytime from your billing page.<\/p>\n

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    \u2139\ufe0f\u00a0<\/span>Note:<\/strong>\u00a0<\/span>Once you confirm the cancelation, your subscription will be set to expire at the end of your current billing cycle, and you\u2019ll be able to access all the membership content until then.<\/p>\n<\/blockquote>\n

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    Art Supplies<\/strong><\/span><\/h3>\n

    [\/et_pb_text][et_pb_toggle title=”Are you looking for Amy\u2019s favorite paper, ink, or fountain pen?” closed_toggle_text_color=”#222221″ closed_toggle_background_color=”#f0f3f6″ icon_color=”#222221″ open_icon_color=”#222221″ module_id=”howtoenroll” _builder_version=”4.27.0″ title_level=”h4″ border_color_all=”#f0f3f6″ global_colors_info=”{}”]<\/p>\n

    You will find ALL of Amy\u2019s favorite art supplies <\/span>right HERE<\/span><\/a>! <\/span><\/p>\n

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    Still stuck? Please send me an email <\/a>with screenshots at each stage so that I can see what is happening. A picture is worth a thousand words. Please be sure not to reveal your credit card information in your screenshot.\u00a0<\/p>\n

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